DELIVERY TIMES: ESTIMATED 3-8 BUSINESS DAYS

 

Order Shipment and Tracking:

Orders are processed daily, and usually ship within 24 hours. Many items ship with UPS, but large items ship with less-than-truckload carriers. They will contact to arrange delivery within a few days. We have warehouses across the nation to quickly get your item to you!

We'll email you the tracking info once your order ships, usually in 1-2 days. If you don't get it in six days, please contact us via our Contact form.

Please enter a functional phone number. If your item ships via truck, you will have to be available at that number to schedule delivery. If you do not answer the attempts by the truckers to contact you, return shipping costs will be passed through to you. Please answer when they call to avoid return shipping costs.

 

Damages:

In the event an item arrives with shipping DAMAGE:

If you're there when the delivery comes and the item is damaged, don't accept it (refuse delivery) and let us know.

If you're not there, check the items when you can, and tell us if there's damage. Take pictures of the damaged product and packaging. You have 7 days from delivery to contact us and send the photos to info@onlinervsupply.com

Return or Exchange:

Any item that has been INSTALLED cannot be returned, and needs to be handled as a manufacturer warranty case. Contact the manufacturer directly to start a warranty claim.

Dometic: 800-544-4881

Coleman Mach: 574-247-9235 or www.coleman-mach.com
Norcold: 800-543-1219 or www.norcold.com
Suburban: 574-247-9235 or www.suburbanrv.com/products/
Thetford: 800-543-1219
Furrion: 800-789-3341

Norcold Warranty Info

Coleman Mach Warranty Info

Suburban RV Warranty Info

Any warranty is handled and processed through the manufacturer. Contact them at the numbers above or see info in your owners manual. Note: Service performed by non-authorized service personnel may void all warranty rights.

 

Special order items, clearance sale items, electrical items, or items that are specifically marked as non-returnable are NOT returnable and NOT refundable.

Returns of unopened or unused items are accepted within 30 days of delivery unless otherwise stated on the item page.

All non-defective items will incur a 10% restocking/handling fee.

Shipping charges are not refundable. Return shipping is the responsibility of the customer.

To return or exchange an item:

Contact customer service at info@onlinervsupply.com to initiate return authorization. All returns require prior authorization in order to be properly processed upon return. A Merchandise Return Authorization Number (MRA) must be accompany the return. We cannot issue a refund without first having generated the (MRA).

Cancellations:

Contact customer service at info@onlinervsupply.com to a cancellation request. We incur costs for processing your payments and warehouse costs in the event of a cancellation.

All non-shipped cancellations will incur a 10% cancellation fee of the total order amount (including shipping). Otherwise, the item is subject to our return policy above. Please verify your order before placing it to avoid these charges.